Curse

Stev0 · Jun 01, 2005, 04:09 PM // 16:09

Again ... you CANNOT code against behavior.

My thread got closed in minutes when ITRIED to post an idea to deal with annoying players in a game based way. I was posting a possible solution NOT just posting a whining thread about it.

My question WAS a legitimate one. Code Bug Reports are based on technical solutions to a problem in game (fixable if time is spent towards a solution) where Environment Bug Reports are non-technical and require a more direct real time hands on approach to the solution.

What we have now is the latter and what we need is more of the former but it just can't be done from what I have gathered.

So far, from what I have experienced in all games online. Unless you play a game with an admin online, who runs a server by straight forwards rules enforced without favoritism, all arseholes online will have their way and there is nothing you or anyone can do about it except keep playing or leave.

Stev0 · Jun 01, 2005, 04:11 PM // 16:11

Quote:

Originally Posted by Sarus

Just based on the number of bug reports Anet gets in a day I don't see how they can possibly look at them and filter out the junk from the real reports.

Quote:

Originally Posted by Schorny

Do you know any real numbers? I would be very interested in them.

Quote:

Originally Posted by Stev0

Are we talking code bug reports (ex. henchmen under the map) or your general environment bug reports (ex. players being arseholes)?

Also this is what I was also looking at.

Shagsbeard · Jun 01, 2005, 04:16 PM // 16:16

You can already do this through the support website. GW minimizes nicely and you can bookmark the support site. They take this stuff really seriously, and have been banning people for abuse. Neat thing about this buisiness model is that they don't have a conflict of interest. They ban someone and they already have their money. A Pay-To-Play MMORPG has to worry about losing income from the banned player.

Ordas · Jun 01, 2005, 04:20 PM // 16:20

i think a report button couldn't hurt... and if the dev's notice a pile of reports against one player, they might actually take notice. A chat cap, description, and of course the name might be a good start.

What I don't know is whether Anet has people monitoring the game live. It would be nice if those people could ghost around and watch disputes as they happen, they're making arena spectating code as we speak, so it couldn't be too hard. Of course paying for these "police" type people may be a bit much...

The other day I saw a full blown fight in Ascelon DS1. People were trying to trade and this one guy was spouting off extremely racist comments. And he know it too because he would put periods in the normally censored words so they would show up for everyone (eg "con.sored" instead of "censored"). It was disturbing to watch.

Echo Eternal · Jun 01, 2005, 04:20 PM // 16:20

Quote:

Originally Posted by Stev0

So far, from what I have experienced in all games online. Unless you play a game with an admin online, who runs a server by straight forwards rules enforced without favoritism, all arseholes online will have their way and there is nothing you or anyone can do about it except keep playing or leave.

You, sir, are wrong. EQ, EQ2 and WoW all have report functions that allow you to report inappropriate, racist, abusive chat. I am not as famililar with the ramifications of that report in WoW, but I will tell you that in EQ the GMs were very serious about following up on such abuses and accounts would be suspended and ultimately banned for repeated violations. Back in the day in EQ the game housed far more players than GW currently has, and required a lot more staff to manage the numerous servers. It is clearly both possible and practical for NCSoft to impliment a report function and follow through with appropriate support.

Such behavior ruins the gameplay of others and ruins the reputation of the game. NCSoft has a vested interest in ensuring such behavior does not run rampant, imo.

110% /agree with the original poster.

Echo Eternal · Jun 01, 2005, 04:24 PM // 16:24

Quote:

Originally Posted by Shagsbeard

You can already do this through the support website. GW minimizes nicely and you can bookmark the support site. They take this stuff really seriously, and have been banning people for abuse. Neat thing about this buisiness model is that they don't have a conflict of interest. They ban someone and they already have their money. A Pay-To-Play MMORPG has to worry about losing income from the banned player.

I was not aware of this, which means thousands of players are likely unaware of this function.

Great point about the pay-to-play aspect of the decision-making process.

In any event, I think a far more user-friendly function would help decrease violations. An in-game report feature would meet that goal nicely.

Sarus · Jun 01, 2005, 06:22 PM // 18:22

Quote:

You, sir, are wrong. EQ, EQ2 and WoW all have report functions that allow you to report inappropriate, racist, abusive chat. I am not as famililar with the ramifications of that report in WoW, but I will tell you that in EQ the GMs were very serious about following up on such abuses and accounts would be suspended and ultimately banned for repeated violations. Back in the day in EQ the game housed far more players than GW currently has, and required a lot more staff to manage the numerous servers. It is clearly both possible and practical for NCSoft to impliment a report function and follow through with appropriate support.

In case you forgot GW doesn't have GM's (at least as far as I know). If you want GM's and people babysitting the servers 24/7 you're going to also need a monthly fee to pay for that kind of stuff. I don't think anyone would attempt to argue that having an effective way to report abusive individuals would be a bad feature .... I just don't see any practical way to implement such a system other than doing what the other MMORPG's do with lots of GM's.

So far I haven't really noticed too much abusive language other than the requisite "Korea Sucks/America Sucks/Europe Sucks" before PvP matches. Doesn't really bother me in PvP since I'm more from a FPS/RTS background where you get a lot of that. In the towns and outposts I rarely ever turn my local chat on. Not an ideal solution but always an option.

RTSFirebat · Jun 01, 2005, 09:03 PM // 21:03

Quote:

Originally Posted by Shagsbeard

You can already do this through the support website. GW minimizes nicely and you can bookmark the support site. They take this stuff really seriously, and have been banning people for abuse. Neat thing about this buisiness model is that they don't have a conflict of interest. They ban someone and they already have their money. A Pay-To-Play MMORPG has to worry about losing income from the banned player.

And where is this "function"?

Please give us a link to it since I have failed to find it.

Stev0 · Jun 02, 2005, 12:30 AM // 00:30

Quote:

Originally Posted by Echo Eternal

You, sir, are wrong. EQ, EQ2 and WoW all have report functions that allow you to report inappropriate, racist, abusive chat. I am not as famililar with the ramifications of that report in WoW, but I will tell you that in EQ the GMs were very serious about following up on such abuses and accounts would be suspended and ultimately banned for repeated violations. Back in the day in EQ the game housed far more players than GW currently has, and required a lot more staff to manage the numerous servers. It is clearly both possible and practical for NCSoft to impliment a report function and follow through with appropriate support.

Such behavior ruins the gameplay of others and ruins the reputation of the game. NCSoft has a vested interest in ensuring such behavior does not run rampant, imo.

110% /agree with the original poster.

WTF?! How am I wrong? I have played Quake1,2,3 Halflife, Unreal Tournament , Battlefield1942 and the various mods for all these games... and without a doubt when a server is NOT monitored, a player pretty much can do whatever he or she wishes, swear (unless filters are present), team kill (unless certain TK caps are present), Portal Block, Disrupt own team, Spam, and OTHER actions of a like sort. Trying to get a player evicted via voting never seems to work. Only the hand of an admin can set things strait. Also YES emails, messages and written letter CAN get people removed but we are talk REAL time. What good is action down the road when this person is causing a problem NOW!

The current system is akin to a Life Saving Operation for patient who has a year to live and the Operation has been scheduled 18months from diagnosis. To little to late.

Stev0 · Jun 02, 2005, 12:37 AM // 00:37

Quote:

Originally Posted by Shagsbeard

Neat thing about this buisiness model is that they don't have a conflict of interest. They ban someone and they already have their money. A Pay-To-Play MMORPG has to worry about losing income from the banned player.

True in some aspects.

Come on not every player out there is a jerk.

I have to say that a very small percentage of people would fit into the ban category. Where as the amount of honest-good players that are affected by persons of the ban category would be turned off to leave for other games than keep paying for the service.

Quote:

Originally Posted by Shagsbeard

A Pay-To-Play MMORPG has to worry about losing income from the banned player.

So am I to understand that the revenue of a bad player is worth it when say, the three people he pissed off so much as to leave and not come back or continue their subscription.

Echo Eternal · Jun 02, 2005, 04:40 PM // 16:40

Quote:

Originally Posted by Stev0

WTF?! How am I wrong? I have played Quake1,2,3 Halflife, Unreal Tournament , Battlefield1942 and the various mods for all these games... and without a doubt when a server is NOT monitored, a player pretty much can do whatever he or she wishes, swear (unless filters are present), team kill (unless certain TK caps are present), Portal Block, Disrupt own team, Spam, and OTHER actions of a like sort. Trying to get a player evicted via voting never seems to work. Only the hand of an admin can set things strait. Also YES emails, messages and written letter CAN get people removed but we are talk REAL time. What good is action down the road when this person is causing a problem NOW!

The current system is akin to a Life Saving Operation for patient who has a year to live and the Operation has been scheduled 18months from diagnosis. To little to late.

From what I understand, Guild Wars is most definitely unlike Quake/Halflive/UT or other unmonitored games. Guild Wars has a customer service that will follow up on such complaints. The problem is that the current complaint process is clunky and not user-friendly. Having an in-game report system is just easier all teh way around. That would not necessarily require a GM be online. In the other games I mentioned, it was not as if a GM flew down from the sky immediately and dealt swift punishment to the offender. We often had to wait days to a week for a response. But at least we had an easy way to alert the customer service to a problem.

Alodarn · Jun 17, 2005, 10:54 AM // 10:54

Now I know you can report obscene names and other behavour via the support website, but on my PC, to switch out to windows pull up the browser and try to do a report at the time of the incident is a right pain in the neck.

If I leave it to after the session, then more often than not, I've forgotten all about it.

Please, can we have the facility to report players via a in game command?

Perhaps even stick it on the menu.

Desperado1G · Jun 17, 2005, 10:56 AM // 10:56

If you forgot about it, then did it really offend you bad enough to warrant another player's banning?

RTSFirebat · Jun 17, 2005, 11:03 AM // 11:03

Threads merged.
-Scaphism

=HT=Ingram · Jun 17, 2005, 01:00 PM // 13:00

Hummm interesting... I've used /bug to do this in the past, but this will work too I guess.

=HT=Ingram · Jun 17, 2005, 01:01 PM // 13:01

Good concept. The /report Nick would take a server timestamp and area information and post it like the /bug command does, then it is easy to look up in the logs of different districts the offender or problem that occured.

deathwearer · Jun 17, 2005, 01:49 PM // 13:49

we REALLY need that yes!

Kryss · Jun 17, 2005, 02:54 PM // 14:54

While I agree 100% they've made it pretty simple for us to report. Simply screne shot it and email it on its way. You can do this at the time of the incident or when you're ready to log. Screne shot/email is the best cannon for offenses.

RTSFirebat · Jun 17, 2005, 03:10 PM // 15:10

Quote:

Originally Posted by Kryss

While I agree 100% they've made it pretty simple for us to report. Simply screne shot it and email it on its way. You can do this at the time of the incident or when you're ready to log. Screne shot/email is the best cannon for offenses.

Again I ask for the 10th time...

Where on the guild wars web site are we meant to be e-mailing this information to them???

A link would be a good... I've yet to have this question answered by anyone...

Still a ingame function would be much more ideal in the long term.

Kryss · Jun 17, 2005, 03:44 PM // 15:44

Guildwars.com

Click support on upper left side of column.

Note 3 tabs, answers, ask questions and my stuff.

Complete the questionnaire including your email and/or issue

NOTE at bottom of questionnaire attach document to question. (Should you not know where your screen shot is located on your own PC, hit browse and you can locate it.)

Send it on its way!

You are likely to receive a response very quickly. Anet WILL act on all complaints, this MMO is the best at customer service I’ve ever seen. Though you will not know of the outcome and they clearly state so in your response, believe me, it is their goal to continue to serve their community with the best service possible.